Who can I contact if I have a complaint? (life, health and annuities)

Start with David. You can also contact the NC Department of Insurance at 855-408-1212 at any time about how you were treated or advised, by anyone, including us.

More detail

Say a claim is taking too long, a bill doesn't match what you expected, or you feel you weren't told the whole story when you bought a policy. Call me first. Often one call to the right department at the insurance company clears it up, and I'll help you find that department.

If you'd rather talk to someone outside, you can always contact the NC Department of Insurance at 855-408-1212. That's your right, even if the complaint is about me, and I'd never want you to feel you can't.

Habits that help with any problem: • Write down dates, names and what was said • Keep letters, bills, emails and the envelopes they came in • Have your policy number handy

A common mistake is waiting months and hoping it fixes itself. Problems are easier to sort out while the details are fresh.

Whatever it is, I'd rather hear about it sooner than later.